Terms & Conditions

1. Who We Are

This Terms of Use (“Agreement”) governs access to and use of the website (“Website”) operated by Xentrics Pro Corporation (“Xentrics Pro”, “Company”, “we”, “us”, or “our”).

We are a technology solutions provider based in Pakistan, offering digital services including website development, e-commerce solutions, mobile applications, custom software, branding, animation, game development, digital marketing, and IT consultancy.

By accessing or using our Website or Services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you must discontinue use immediately.


2. User Accounts

a. An account may be automatically created upon purchase to manage orders and project-related communication.

b. If no account is created, users may request one by contacting info@xentricspro.com. Access credentials will be issued after verification.

c. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

d. Sharing account access with any third party is strictly prohibited.


3. Payments & Refund Policy

a. All services require advance payment unless otherwise agreed in writing.

b. We offer a 100% Money-Back Guarantee under fair usage conditions. Abuse of this policy—including fraudulent claims, chargebacks, or misuse of services—is strictly prohibited.

c. Refund requests must be made within 14 calendar days of purchase and are only valid if:

  • The service has not been delivered, or
  • The delivered service significantly deviates from the agreed scope

d. Refunds will not be applicable once the project has been substantially completed or final deliverables have been provided.

e. In case of project cancellation by the client, a partial refund may be issued at the sole discretion of Xentrics Pro, based on the work completed.

f. Approved refunds will be processed within 30 business days.


4. Intellectual Property Rights

a. All deliverables, including designs, source code, applications, and marketing materials, remain the intellectual property of Xentrics Pro unless otherwise agreed in writing.

b. Ownership rights may only be transferred through a separate written agreement or upon full payment for intellectual property release.

c. Unauthorized use, reproduction, or resale of our work is strictly prohibited and may result in legal action under applicable laws of Pakistan.


5. Limitation of Liability & Indemnification

a. To the maximum extent permitted under the laws of Pakistan, Xentrics Pro shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of data, profits, or business opportunities.

b. You agree to indemnify and hold harmless Xentrics Pro, its employees, and affiliates from any claims, damages, or expenses arising out of your use of our services or violation of this Agreement.

c. Nothing in this Agreement shall exclude liability where such exclusion is not permitted under applicable law.


6. User Responsibilities

a. Users must not misuse or misrepresent the services of Xentrics Pro.

b. Users must not share confidential account details with unauthorized parties.

c. All content provided by users must comply with applicable laws of Pakistan and must not infringe upon third-party rights.

d. We reserve the right to suspend or terminate accounts involved in fraudulent, unlawful, or harmful activities without prior notice.


7. Dispute Resolution & Governing Law

a. This Agreement shall be governed by and interpreted in accordance with the laws of Pakistan.

b. Any disputes arising out of or in connection with this Agreement shall first be resolved through good faith negotiations between the parties.

c. If the dispute is not resolved, it shall be referred to arbitration in Pakistan in accordance with the Arbitration Act, 1940 (as amended).

d. Subject to the above, the courts of Karachi, Pakistan, shall have exclusive jurisdiction.


8. Updates to Terms

a. We reserve the right to update or modify these Terms at any time.

b. Changes will be effective upon posting on this page with a revised “Last Updated” date.

c. Continued use of the Website constitutes acceptance of the updated Terms.


9. Contact Information

For any questions or concerns regarding these Terms, please contact us:

Email: info@xentricspro.com


Acknowledgment

By using our Website and Services, you acknowledge that you have read, understood, and agreed to these Terms of Use.